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If you demand to travel in Florence for business, you’ll certainly require a Florence hotel near Palazzo degli Affari. This convention center in Florence can accommodate congresses for even thousands of people. As anything else in Florence, Fortezza da Basso has centuries of history behind. Fortezza da Basso is made by many different building such as Palazzo degli Affari and Palazzo dei Congressi.

The fortezza was built in 1500 and preserves some historical flair. In case of war with other Tuscan cities, the Fortezza was used to defend Florence from enemy attacks. Antonia da Sangallo is the father of Fortezza’s architectures and others magnificent building in Florence. The convention complex is one of their masterpieces that were built in Florence, Italy, which is now the main exhibition center in the Florence where most of the grand trade fairs are being held.

Fortezza can also be considered as one of the tourist spots in Florence due to its unique structure and designs. The different architecture, which is found in Fortezza, is a wonderful symbol of the renaissance period, which was built on pentagonal plan, and the shape of the human figure can perfectly described the scenario during the said era. “The artisans trade fair” is another exhibition you can’t miss while you are in Florence. Whatever is the reason of you travel in Florence, remember to enjoy all the beauty of Fortezza da Basso.

Wind Energy
Cover of the report ‘20% Wind Energy by 2030′

20% Wind Energy by 2030

To help meet America’s increasing energy needs while protecting our Nation’s energy security and environment, the U.S. Department of Energy’s Wind Power and Hydropower Technologies Program is working with wind industry partners to develop clean, domestic, innovative wind energy technologies that can compete with conventional fuel sources. Program efforts have culminated in some of industry’s leading products today and have contributed to record-breaking industry growth.

This searchable site presents information “on wind energy resources and wind turbine technology, meteorology, economics, research and development, and environmental aspects of renewable energy.” History includes profiles of wind technology pioneers, notes on The Great California Wind Rush (early 1980s), and other developments. Reference includes tables, a discussion of Betz’ Law , a bibliography, and a glossary. From the Danish Wind Industry Association. View in English, Danish, German, Spanish, and French.

“This web site is the online center for public information and involvement in the Wind Energy Development Programmatic Environmental Impact Statement (Wind Energy Programmatic EIS).” The EIS from 2005 “evaluates the potential impacts associated with the proposed action to develop a Wind Energy Development Program.” Also includes a wind energy guide, FAQ, news, and related material. From the U.S. Department of the Interior Bureau of Land Management (BLM) with assistance from Argonne National Laboratory (Argonne).

Intellius is an online public records business that supplies data-based goods and assistances to individuals and other conglomerates. Offering services such as criminal and background checks as well as identity theft security, the company collects data from public resources on and offline. From the data gathered on the Internet, it creates detailed profiles of numerous persons. With these profiles, consumers can then utilize the information given to assist decisive and intelligent choices.

Intellius’ products have two classifications; its enterprise assistances and consumer assistances. With Intellius enterprise services, it provides assistance to companies, tenant screenings for landlords, and guides apartment proprietors. The Intellius consumer services supplies security assistances like credit report and identity theft protection as well as reverse cell phone service, criminal and sex offender searches.

Throughout the years, Intellius has achieved notable success because of its innovative products and services. Their importance to the modern world has created a huge demand. And currently, the company’s website is considered one of the best 100 sites in the Internet.

With the respectable reputation it has gained, Intellius headed by co-establisher and chief executive officer Naveen Jain, has also pursued efforts in giving back to the community. To date, the company has contributed over $1 million and numerous hours of volunteer work to aid groups supporting basic needs, health care, the youth and education. Some of many the associations backed by Intellius include Children’s Hospital, the United Way, and Hopelink.

The company has also contributed to the University of Washington with scholarship grants for computer science, engineering, and business majors. Jain said that his company was driven to aid the community and its people by supplying assistance that keep them (and their loved ones) safe, protected, and empowered; and by reaching out to organizations that share their passion.

By all accounts, Kohlberg Kravis Roberts, led by Henry Kravis, was the first to venture into the field of leveraged buyouts. It is among the world’s largest private equity firms, with more than $53 billion in assets under management.

This company essentially introduced to the world the formerly untapped potential of leveraged buyouts. In business parlance, buyouts are transactions wherein private equity firms gather equity and borrow capital to pay the oft-massive price of acquiring a company. Upon acquiring the company, the private equity firm takes measures to raise the company’s viability, in the hopes of attracting buyers. The firm could realign the management of the company or sell some of its assets.

KKR is often the subject of public interest even if it has just acquired a company. It comes as no surprise, considering many of KKR’s acquisitions are high-profile brands, to wit: Duracell, RJR Nabisco, HCA, Gillette, Beatrice, Alliance Boots, Toys R Us, Playtex, HCA, Safeway, US natural Resources, First Data, TXU, and more.

From its headquarters in New York City, KKR’s reach spans Asia, Europe, and Australia. It has dealt with the financings of more than 160 companies the world over. Together those companies represent a total buyout price of $420 billion. Three of them have claimed the record for the largest buyout deal in the world.

Source: http://www.kkr.com/company/assets_under_management.cfm?KeepThis=true&TB_iframe=true&height=317&width=592

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When I was doing some work for Business Link in Kent, one of our evenings was spent at a hotel that reminded me so much of Ron Zemky’s work.

Ron is the author of the “Tales of Knock Your Socks Off Service” books. Ron describes customer service as being made up of two dimensions - outcome and process.

What Ron is saying is that there can be a range of product outcomes. From expectation not met, through met and up to value added. There are also a range of processes ranging from dissatisfied, through satisfied and up to delighted.

Ron charts customer reactions to various combinations of outcome and process. At the very lowest level, the customer is going to be gone. A slight improvement in either dimension can still leave a customer searching for a new supplier. Moving up a level still leaves customers at risk from competitors. Another level creates loyal customers. Ron’s ultimate combination of Product and Process creates advocates.

Ron’s work came sharply to mind at this particular hotel. It was a nice hotel. Good facilities, easy to find, comfortable rooms. And when we visited the restaurant that evening the food was excellent. In fact it was one of the best meals that I’ve had in a long time.

But it was all let down on process.

We waited almost three hours for our meal. There was no apology from the waiter or waitress. In fact they were both quite surly. And when our meal finally arrived, one of the orders was wrong. One of our party ended up waiting another 15 minutes for the right meal and then had the embarrassment of eating whilst the rest of us had finished.

What can we learn from this?

Product alone is not enough. We have to get the process right too. Good processes mean having good systems (systems that everyone can follow), good leadership (to enforce those systems) and good communication (so that our customers and our Team know what is going on).

Apply these principles to your business. Have you got the processes right?

And remember, many people will willingly pay more for an improved service.

Derek Williams is creator of The WOW! Awards and Chief Executive for the Society of Consumer Affairs Professionals in Europe.

For more information about Derek Williams visit http://www.MrWow.co.uk
For The WOW! Awards (including access to a FREE customer service newsletter) visit http://www.TheWowAwards.com

Analyzing traffic to a site is a key factor in tweaking search engine optimization and marketing campaigns. Determining how people get to your site is critical. Surprisingly, few sites take advantage of the data available on their servers.

Server Logs

Typically, there are two server tools available to you. Server logs are on your server and analyze site activity. The log keeps track of the files created on the server, the number of times there is a request for the file, where the hit came from and the exact phrase typed in by the person accessing the page of the site. Every system is different, but these basic elements should be included.

The second tool, a traffic analysis program, is pretty standard for most hosting companies, but you may have to ask them to turn it on. The programs analyze the raw data from your server and convert it into fascinating charts, diagrams and statistics. Most of the information is overkill. You have to be careful not to get overwhelmed by numerous ways to look at the data. Try to focus on the following information:

1. What sites are sending you visitors?

2. What search engines are sending you traffic?

3. What keyword phrases are people using to find your site?

4. How often are major search engine indexing robots visiting your site?

As you access the data, you are going to find some very surprising things. Actually, you are probably going to be stunned.

Initially, you are going to be amazed when you see which keyword phrases that are sending traffic to your site. Many of the keywords will not match your meta tags. Instead, they will be a combination of various keywords on a particular page. This is reflection of the fact that search engines mix and match your keywords as they see fit. So, should you change your meta tags to reflect the phrases shown in the data? No. The data you are seeing typically reflects keywords with little competition. Since you are already getting traffic from them, keep focusing on your original goals.

In looking at your data, the second key piece of data is identifying where the traffic is coming from. This data often falls under the “referrer” heading. By reviewing the data, you can see what search engines are producing data for you. If you are running advertising on a site, you should also be able to track the campaign.

The final area to analyze is the robot visit information. Depending on the program, the robot information may appear under “robots” or “user agents” headings. Robots are programs used by search engines to index web sites on the net. In reviewing your data, you should be able to determine how often the robots are coming to your site. If at all possible, make sure you add new content to your site before the next visit. The robots for the top search engines are Yahoo - Slurp, Google - Googlebot, and MSN - MSNbot.

In Closing

Analyzing the traffic to your site is a key element to marketing your site. The more you know about your customers, the more you can cater to their needs.

Halstatt Pires is with the Internet marketing firm - www.marketingtitan.com - a San Diego Internet marketing and advertising company.

How well do you look after your customers? Most companies probably think they do a good job, but the addition of technology into large, national call centers has caused many organizations to focus on technology solutions as opposed to people solutions.

1. If your call center uses a feature where a customer can leave a number where they can be reached by the next available customer service representative, turn it off and hire more customer service representatives.

2. A call center manager must rely on technology to track important statistics like the amount of time a customer waits on hold. Any time greater than one minute should be considered to be inadequate. By monitoring these statistics, priority can be given to improving staffing levels.

3. If your first point of contact with your customer is having a recorded message telling them how important their call is, you may want to look at changing the message. If their call was important, it would be immediately answered by a real person - not a computer.

4. If your marketing team suggests that a marketing campagne should be created around a “focus” or “commitment” to customer service, laugh at them and tell them they should take the marketing money allocated for that campagne and spend it on actually improving customer service.

5. Here’s a great idea. If your company sends invoices or bills to your customers, reduce the amount of calls to the call center by simplifying the bills. Bills that are too confusing are a leading cause of calls into a busy call center.

6. Make your executives and managers spend a day in the seat of a customer service representative. Give them a good idea of the challenges that are faced by your front-line workers.

Jim Rutherford is the webmaster for http://www.doing-business.info/ and http://www.livingnow.info.